If you are currently paying your premiums by mail, there is a convenient and faster way to pay them. You can have your premium paid monthly by Electronic Fund Transfer (EFT) from your bank account to Aurora. Please call us toll-free at 1-800-265-2652, during regular hours of operation for more information about using EFT, including associated administrative charges. Download the Premium Billing Mode Election form to elect the EFT option.
Mailing of Premium Payments to Aurora: Premium payments are due on the "Premium Due Date" noted on your Premium Bill. Your contract gives you a 31-day Grace Period. Please allow enough mailing time to ensure that your Premium payment arrives at our office before the end of the Grace Period. Also, carefully review your check for any errors or omissions.
Our professional and courteous customer service representatives are available to speak with you from 8:00 a.m. to 5:00 p.m., Central Time, Monday through Friday (excluding major holidays). Our toll-free number for life insurance customer inquiries is 1-800-265-2652.
Have Your Policy Number Handy: You can help us provide faster service by referencing your policy number on all correspondence and having it handy when you call us.
To request a Cash Loan or Premium Loan, complete the applicable Loan Request Form and mail the signed form to the Aurora service center for processing. Forms are available on the Aurora website. You may also contact Customer Service at 1-800-265-2652 for assistance. Loan availability and amounts are subject to the terms and conditions of your policy.
Address changes may be requested by calling a customer service professional at 1-800-265-2652 or by submitting a written request. To request an Owner or Beneficiary change, obtain the applicable form from our website, complete and sign it, and mail it to the P.O. Box listed on the form. If you need assistance, please contact customer service at 1-800-265-2652.
Yes. You may request an address change by calling Customer Service at 1-800-265-2652. Written address change requests are also accepted. Some address changes, including requests to change to a P.O. Box or a foreign address, require a signed written request and additional review before they can be processed.
Please complete the Premium Billing Mode Election form or contact a customer service professional at 1-800-265-2652 to request, complete and mail this form to our office. Along with the form, please include a voided personal check from the account you will be using and your bank's phone number.
For your protection, we request that you submit the change(s) in writing. Please make sure your request is signed.
Notarization is only required for forms that specifically state a notary signature is needed. Please review the instructions included with the form you are completing. If you have questions about whether notarization is required, contact Customer Service at 1-800-265-2652 for assistance.
