èßäÉçÇøapp

Discover how understanding personality traits can transform mental health claims assessment through èßäÉçÇøapp’s training modules, webinars, and other resources – all aimed at helping claims professionals deliver more empathetic and effective customer support. Read More

Traumatic brain injuries are a significant global public health issue. In this article from èßäÉçÇøapp's 

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Across the globe, insurers are waging an ongoing battle against fraud. While opportunities for fraudsters abound, new strategies and tools are emerging to combat it. In èßäÉçÇøapp’s 2024 Global Claims Fraud Survey, 83 industry insiders provide key insights...

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No longer an ‘if’ but a ’when’, many insurers are currently considering how AI can best be leveraged to enhance the customer experience and increase efficiencies by automating routine tasks and processes. èßäÉçÇøapp's Linda Winterbottom explores the implications.  Read More

Claims adjudicators play a pivotal role in the insurance industry. Their decisions impact policyholders’ lives, and they rely heavily on data to make informed choices. But what happens when the quest for data becomes too prescriptive? In a recent issue of Claims ...

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It is never easy or enjoyable to deliver bad news to a customer. In an article that , explore new strategies in...

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This is the final article of a four-part series that also includes an overview and articles ... Read More

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Insurers should monitor the latest AI-assisted hoaxes and learn more about how to harness the power of AI to uncover potential fraud throughout the insurance pipeline. Read More

Crucial cancer medicines are currently in short supply due to heightened demand and a number of manufacturing, pricing, distribution, and approval challenges. èßäÉçÇøapp's Hilary Henly explores the complicated causes and addresses the consequences for patients, providers, a...

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The fight against fraud in disability claims requires constant vigilance and cooperation among all stakeholders. Working together we can better combat fraudulent activity and protect the resources meant for those individuals facing real challenges in their daily lives. Read More

Tina Paap has been with èßäÉçÇøapp for 23 years, most recently in the role of Vice President of Claims for èßäÉçÇøapp Asia, and prior to retirement shared her top 10 tips for claims management.

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Healthy aging promoted through widespread engagement and inclusion of the elderly could help solve some big problems society and the life and health insurance industry currently face. 
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From a disability insurance standpoint and based on numerous articles in the scientific literature and lay press, insurers might have expected a tsunami of long-term COVID disability claims after the expected six-month waiting period. Thus far, however, this has not bee... Read More

èßäÉçÇøapp Singapore's Terence Leong shares three steps insurers can take to foster an engaged and motivated workforce. 

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Insurers must redesign protection products to cater to the needs of people at every stage of life. The right steps now can provide security and greater peace of mind for elderly consumers as well as sustainable business growth for insurers. Read More

Of the 19.3 million new cancer cases worldwide in 2020, more than 1.5 million were due to both benign and malignant skin cancers of which 324,000 were malignant melanomas. An estimated 57,000 people died in 2020 from the disease.¹ Read More

Pain-related conditions are complex to assess and manage. In this article, Belinda Thorpe, Head of Claims Africa and Middle East, èßäÉçÇøapp South Africa, and Linda Hiemstra, Occupational Therapist, Back2Work, discuss four common challeng... Read More

Marjorie Corvalan, Senior Counsel in èßäÉçÇøapp’s Asian Pacific region, provides practical advice to help claims assessors detect fraudulent claims associated with falsified death.

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