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No market is free from insurance fraud, and its negative effects on both insurers and the policyholders they serve are universal. è������app's Marilda Kotze explores. 
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If you work in life insurance claims long enough, you see every kind of scam – from false identities and account takeovers to unauthorized beneficiary changes and fake deaths. è������app explores.  Read More

No one is better at understanding critical illness (CI) than the physicians, actuaries, and analysts charged with defining it for critical illness policies. And, arguably, no job in insurance today is tougher. Explore five areas of rapid change are attracting the greate... Read More

From July to September 2021, è������app surveyed 61 major insurers around the world to find what 2020 COVID-19 claims experience may signal for the future. The results reveal a compelling story of swift industrywide adaptation, remarkable achievement – and continuing strain. F... Read More

To increase understanding of the ever-evolving condition that is known as “long COVID," è������app has launched a  t...

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The pandemic severely disrupted hospital services, particularly in the first half of 2020. As waiting lists for care have grown, �����app's Anna Currie wonders about morbidity and mortality impacts. She draws on major research by the Institute for Public Policy Research (IPP... Read More

More than a year after a pandemic transformed the world of work, how are group disability insurers responding?  At è������app’s 27th annual Disability Claim Leaders Forum, representatives from major carriers shared intriguing insights. 

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Aligning Critical Illness definitions with clinical diagnoses is not an easy task, and the speed of medical advances can lead to difficulties applying CI definitions at claims stage. �����app's Marilda Kotze and Anne Casey explore some of the common challenges that this c...

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The pandemic forced insurers to adapt to rapid change; it also highlighted potential future opportunities. è������app's Belinda Thorpe offers six lessons from the crisis that claims teams can learn – and act on – to succeed in the future. 

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The coronavirus pandemic and resulting lockdown restrictions have had a corrosive effect on mental health around the world; insurers can be part of the solution, and in

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Reports are growing of COVID-19-related fatigue that lingers long after recovery. �����app's Marilda Kotze shares a practical step-by-step guide to disability claims assessment for these complex cases, from the initial adjudication to ongoing management. Specialists and a...

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Post-viral syndrome? While the long-term consequences of COVID-19 are yet to be determined, previously healthy individuals are reporting persistent and chronic fatigue after recovering from the virus. Dr. Paul Davis shares researchers' developing understanding of a w...

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Could claims evolution be the right response to today's revolutionary change? è������app's Marilda Kotze identifies three simultaneous evolutions – across regulation, evidence gathering, and client engagement – that insurers should consider.  Read More

No one has been untouched by COVID-19. Forced isolation and fear of infection can leave profound social — and psychological — scars. è������app's Dr. Newman Harris explores the social and emotional dislocations caused by the pandemic and offers practical considerations for cla... Read More

The novel COVID-19 pandemic shall pass, but consumer behaviors and adaptations may linger. What happens when novelty becomes the norm? A new survey in South Africa offers intriguing clues into factors that could influence how insurers seek to protect consumers in t... Read More

As claims professionals, we are frequently reminded of the stark reality of suicide. In our first article published in March 2019, “ Read More

As claims professionals, we are frequently reminded of the stark reality of suicide. In “ Suicide Trends and Risk Factors,” R... Read More

è������app has conducted a global survey of technology use in claims, spanning 107 companies. To learn more about è������app's key findings, download the

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